Privacy Policy

1. About Haus of Kairos

Haus of Kairos provides premium event hire, styling and event experience services across Melbourne, the Mornington Peninsula and surrounding areas of Victoria.

Our services may include event styling, lighting, photobooths, LED dance floors, special effects, cold spark effects, outdoor cinema hire, school formal and graduation experiences, corporate events, weddings and private celebrations.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with us.

This may include:

• Your name
• Email address
• Phone number
• Event location
• Event date and event details
• Event type
• Number of guests or attendees
• Information included in an enquiry or message
• Services or event packages you are interested in
• Business, school, organisation or venue details where relevant
• Records of communications with us
• Information necessary to prepare quotations, organise bookings and deliver our services

When you visit our website, certain technical information may also be collected automatically through our website or third-party services, such as:

• IP address
• Browser and device information
• Pages viewed
• Website activity
• Referral source
• Approximate location
• Date and time of website visits

We aim to collect only information reasonably necessary for our business activities and services.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a contact or enquiry form on our website
• Request a quote
• Contact us by email, phone or social media
• Enquire through Facebook or Instagram
• Submit a Meta Lead Ad or enquiry form
• Make or discuss a booking
• Communicate with us regarding an upcoming event
• Engage us to provide event hire, styling or related services
• Interact with our website, advertisements or online content

In most cases, we collect personal information directly from you.

We may also receive information through third-party platforms that you choose to use when contacting or enquiring with us.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries
• Contact you about your enquiry
• Prepare and provide quotations
• Discuss your event requirements
• Recommend suitable event hire services or packages
• Manage bookings and event arrangements
• Coordinate delivery, setup and pack-down
• Provide our products and services
• Provide customer support
• Confirm event details, locations and schedules
• Maintain records of our communications and bookings
• Improve our services and customer experience
• Operate and improve our website
• Measure the effectiveness of our marketing and advertising
• Send relevant service information or marketing communications where appropriate
• Meet legal, administrative and business requirements

5. Meta, Facebook and Instagram Enquiries

Haus of Kairos may advertise through Meta platforms, including Facebook and Instagram.

When you submit an enquiry or lead form through Facebook or Instagram, information you choose to provide may be shared with Haus of Kairos.

This may include details such as your:

• Name
• Email address
• Phone number
• Event location
• Event type
• Event requirements
• Other information requested in the enquiry form

We use this information primarily to respond to your enquiry, discuss your event requirements and provide information or quotations about our services.

Meta may separately collect and process information according to its own privacy policies and terms.

Submitting an enquiry does not obligate you to make a booking or purchase a service from Haus of Kairos.

6. Marketing Communications

If you have made an enquiry, requested information, or otherwise agreed to receive communications from us, we may contact you regarding services that may be relevant to your event.

You can ask us to stop sending marketing communications at any time by contacting us or using any available unsubscribe option.

We may still contact you where necessary regarding an active enquiry, quotation, booking or event.

7. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve our services and measure the effectiveness of advertising.

These technologies may collect information such as your browser, device, IP address, website activity and interactions with pages or advertisements.

We may also use third-party analytics, advertising or social media services where appropriate.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

8. Disclosure of Personal Information

We do not sell or rent your personal information.

Where reasonably necessary to operate our business or provide our services, information may be shared with trusted third parties such as:

• Website and hosting providers
• Email and communication service providers
• Customer management or booking systems
• Advertising and analytics platforms
• Social media platforms
• Payment or accounting providers
• Event venues
• Contractors or service providers involved in delivering your event
• Technology providers that assist us in operating our business

We only disclose information when reasonably necessary for business operations, service delivery, or where required or authorised by law.

9. Overseas Service Providers

Some technology, advertising, hosting, analytics, email or social media providers we use may store or process information outside Australia.

The location of these providers may vary depending on the service being used.

Where applicable, we take reasonable steps to use reputable service providers and handle personal information in accordance with applicable privacy requirements.

10. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification or disclosure.

Information may be stored electronically through our website, email systems, business software or trusted third-party service providers.

While we take reasonable precautions, no website, electronic communication or storage system can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing enquiries
• Preparing and maintaining quotations
• Managing bookings and events
• Maintaining business and financial records
• Providing customer service
• Meeting legal or regulatory obligations

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

12. Accessing or Correcting Your Information

You may contact us if you would like to:

• Request access to personal information we hold about you
• Correct or update inaccurate information
• Ask questions about how your information is being used

We may need to verify your identity before providing access to or changing personal information.

Requests can be sent to:

13. Privacy Complaints

If you have concerns about how Haus of Kairos has handled your personal information, please contact us first so we can review and respond to your concern.

You can contact us at:

Please provide enough information for us to understand and investigate your concern.

We will aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to contact the relevant Australian privacy regulator regarding your complaint.

14. Third-Party Websites and Platforms

Our website may contain links to third-party websites or platforms, including social media services.

Third-party websites operate under their own privacy policies and practices.

Haus of Kairos is not responsible for the privacy practices or content of websites and services operated by third parties.

We recommend reviewing the privacy policies of those services before providing them with personal information.

15. Children's Information

Some of our services may be provided for events involving children or young people, including school events and graduations.

However, our website and enquiry forms are intended primarily for parents, guardians, event organisers, school representatives and other adults arranging an event.

We do not intentionally seek to collect unnecessary personal information directly from children through our website.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so we can review the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time when our business practices, services, technology or legal obligations change.

The latest version will be published on this website and the “Last updated” date at the top of this page will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Haus of Kairos handles privacy, please contact: